Tuesday, August 20, 2019

Importance Of Speaking And Listening Across The Curriculum Education Essay

Importance Of Speaking And Listening Across The Curriculum Education Essay Richards and Rodgers (2001) suggest that there are essentially four methods of teaching which are speaking, listening, reading and writing. An effective teacher achieves a good balance between these four methods throughout their lessons. As speaking and listening are two of Richards and Rodgers (2001) methods of teaching, it is evident that all teachers need to include speaking and listening in their lessons (DES, 1975 cited in Corson, 1990). Literacy involves the integration of speaking, listening and critical thinking with reading and writing (Wray, 2001, pg12). Literacy is the set of skills which allows an individual to engage fully in society and in learning, through the different forms of language, and the range of texts, which society values and finds useful Literacy can take many forms including mathematical expressions, websites, graphs, scientific symbols, signs, body language and cartoons (Paterson, 2007). Speaking and listening are intrinsically interlinked since there is no benefit to speaking if it is not being listened to, even if that means listening to oneself. Speaking can take place in a variety of ways within the classroom. These primarily include questioning, pair work, collaborative group work or whole class discussions. Each of these is suited to different tasks or situations and the success of the activity depends on the planning skills of the teacher (Capel et al, 2009). In terms of how the talking begins, planned talk or questioning is more likely to result in an informative discussion as more preparation will have taken place. Incidental talk at any time during a lesson can be equally as useful but can also more easily lead to idle chat (Capel et al, 2009). Listening is often considered as a skill which is very difficult to perfect (Lewis and Graham, 2003). Wragg and Brown (2001) state that there are four different types of listening; these are skim, survey, search and study. They believe the types of listening range from little awareness to trying to search for the underlying meaning of what is being said. The reasons for these four types of listening could be due to the amount of information which can be conveyed through speech and the challenge of the listener having to process this information (Capel et al, 2009, Wragg and Brown, 2001). In order for literacy to be taught effectively there needs to be some consistency across the curriculum (Paterson, 2007). Literacy should not just be the responsibility of the English department, as it applies to all learning and subjects cannot be taught effectively without speaking and listening. For example, to get a good grade in an exam or essay requires the student to have a good understanding of literacy (DfES, 2003). The Department for Education and Skills (2003), also states that for there to be effective literacy strategy across the school there needs to be a common framework which enables all subjects to work together to achieve the common goal. All subjects need to have the same standards to ensure consistency. The National Literacy Trust (2010) state that every school needs to have a literacy co-ordinator who should be responsible for providing training, recognising the needs of other subjects and developing teacher confidence and enthusiasm. It is important that teachers have the correct opinion with regard to the inclusion of literacy in all subjects ensuring that they regard reading or speaking aloud as ways for students to learn subject content rather than just generating additional workload (Paterson, 2007). Although perhaps taking longer to plan than other activities, speaking and listening tasks could actually save the teacher time as students can take responsibility for some independent learning and creative thinking, which can be followed up by group discussion or questioning. To ensure that the speaking and listening within the classroom is valuable and effective, it is important to make sure that a variety of questions are planned in advance and these questions are aimed at differing abilities to ensure that all students have access to the curriculum (Capel et al, 2009). Open questions should be used to get a better understanding of students knowledge as they require a more detailed and comprehensive answer. Throughout the lesson some pupils should be targeted as it is a good way to assess their level of understanding. Another area which should be considered is pupil response time as some students may take longer to respond not because they do not know the answer they could just be thinking about it (Corson, 1990, Capel et al, 2009). There are some advantages and disadvantages to having discussions within a classroom. Some advantages are that teachers can get a more detailed understanding of a students comprehension of a particular subject area or topic. Fassinger (1995) discusses how speaking and listening can invoke concentration, keep students involved and is a proven confidence builder. However, a disadvantage is that the teacher would be unaware of where the discussion would end up and it could go off track. Teachers also need to take care to avoid sensitive issues with open discussions (Capel et al, 2009). Part of the role of a teacher is to give students feedback on their work to help them to learn and develop further (Murphy, 1997). However, the assessment of a student based on speaking and listening alone can be difficult simply because it is arduous to evidence (Brooks, 2002). For example if the student was relatively quiet and did not say much the teacher may assume that they are not achieving their goals. Too much speaking within an assessment could mean that the conversation has become more general and the student could be talking a lot but not covering a topic in depth. In conclusion, having literacy skills allows people to connect to our society. Richards and Rodgers (2001) state that there are four methods to teaching; speaking and listening account for half of these methods. There are a variety of different ways in which speaking and listening can be used within the classroom to raise and measure achievement and understanding.

Monday, August 19, 2019

The Prevalent Issues Of Surrogate Parenting :: essays research papers fc

The Prevalent Issues of Surrogate Parenting   Ã‚  Ã‚  Ã‚  Ã‚  Surrogate parenting refers to an arrangement between a married couple who is unable to have a child because of the wife's infertility and a fertile woman who agrees to conceive the husband's child through artificial insemination, carry it to term, then surrender all parental rights in the child. Often, the surrogate mother receives compensation for her services. The final step in the process is typically the father's acknowledgment of paternity and adoption, with his wife, of the child. Through surrogate motherhood, a couple desiring a child need not wait an indefinite number of years for an adoptable baby, as generally happens at the present time. The married couple obtains a child who is the husband's biological offspring- a child for whose existence both husband and wife can feel responsible.   Ã‚  Ã‚  Ã‚  Ã‚  Surrogate parenting is highly controversial by its very nature. Nevertheless, surrogate parenting is attracting wide spread attention as a viable alternative for infertile couples intent on having a child. Contract surrogacy is officially little more than ten years old, although surrogate mothering is a practice that has been known since biblical times. In 1986 alone 500 babies had been born to mothers who gave them up to sperm donor fathers for a fee, and the practice is growing rapidly.   Ã‚  Ã‚  Ã‚  Ã‚  For this reason there are many questions and doubts that arise from this subject. Often there are many legal difficulties that come about with surrogate parenting. In some states the contracts that insure the infertile couple the baby of the surrogate mother mean nothing. This, in turn, can cause huge problems if the surrogate mother were to change her mind about giving up her child. Who has the rights to the child in this awful situation? Surrogate parenting is a wonderful alternative for infertile couples as long as all party's involved are educated on the subject and are fully aware of the pros and cons of this risky business transaction.   Ã‚  Ã‚  Ã‚  Ã‚  Unfortunately laws on surrogate parenting aren't very helpful. Increasing numbers of surrogate custody cases are finding their way into the courtrooms. The most dramatic problem arises when the surrogate mother decides she wants to keep the baby.Whether she decides early or late in the pregnancy, at birth, or after the child is born, the ultimate issue is whether she or the infertile couple have parental rights.   Ã‚  Ã‚  Ã‚  Ã‚  How is the law to respond to this kind of problem? Normally people would agree that a contract is a contract and therefore the infertile couple should be the ones to receive the baby. Unfortunately for some of us more sympathetic people this decision is not that simple.

Sunday, August 18, 2019

History of Computers :: Technology Computers Essays

History of Computers When you think about the origins of the electronic digital computer, what scientists’ names come to mind? Many historians give the credit to the American scientists J. Presper Eckert and John W. Mauchy. They built their Electronic Numerical Integrator and Computer (ENIAC) during World War II. These two scientists founded the first private computer systems company. Although most people recognize Eckert and Mauchy as the persons accountable for the computer industry, historians are beginning to recognize a more unfamiliar history of the computer, its roots in the military establishment. (Meyers) The birth of the abacus was the beginning of computer history. The abacus is a wooden rack that holds two horizontal wires with beads strung on them. Moving the beads on the abacus can solve regular arithmetic problems. Thomas of Colmar developed the desktop calculator. While great advances were made in mathematical physics between 1850 and 1900, mechanical engineering and science began to make important advances in several areas by the time WWI broke out in 1939. The Navy was particularly interested in the development of advanced technology beginning in World War I. â€Å"Important advances in naval warfare, including the use of mechanical directors and computers for fire control, the use of radio for communication across great distances, and the development of the attack submarine posed new technical problems for strategists.† (Flamm) A consulting board was set up in order to screen the proposals of outside inventors. The board also set up a laboratory to work on the problems of antisubmarine warfare, and eventually the Naval Research Laboratory was then established in 1923. The development of RADAR, radio communications, and the interception of encrypted enemy communications traffic were all supported by the Navy’s postwar research efforts. â€Å"Because signals transmitted by radio could be intercepted much more easily than communications over land lines, cryptanalysis became an economic means of acquiring in telligence about the intentions of foreign, especially naval, military forces.† (Flamm) During the 1930s, the Navy supported substantial work on servomechanisms at MIT. The analog computers were developed after Navy officers enrolled as graduate students in MIT’s Servomechanism Laboratory.

Saturday, August 17, 2019

Managing Motivation in Economy Essay

The firm has had to close quite a few locations, reversing its expansion plans for the first time since it incorporated. Being that this is uncharted territory for the company, Jim Claussen, vice president for human relations, had been struggling with how to address the issue with employees. As the company’s fortunes worsened, he could see that employees were becoming more and more disaffected. Their insecurity about their jobs was taking a toll on attitudes. The company’s downsizing was big news, and the employees didn’t like what they were hearing. Media reports of Morgan-Moe’s store closings have focused on the lack of advance notice or communication from the company’s corporate offices, as well as the lack of severance payments for departing employees. In the absence of official information, rumors and gossip have spread like wildfire among remaining employees. A few angry blogs developed by laid-off employees, like IHateMorganMoe. blogspot. com, have made the morale and public relations picture even worse. Morgan-Moe is changing in other ways as well. The average age of its workforce is increasing rapidly. A couple of factors have contributed to this shift. First, fewer qualified young people are around because many families have moved south to find jobs. Second, stores have been actively encouraged to hire older workers, such as retirees looking for some supplemental income. Managers are very receptive to these older workers because they are more mature, miss fewer days of work, and do not have child-care responsibilities. They are also often more qualified than younger workers because they have more experience, sometimes in the managerial or executive ranks. These older workers have been a great asset to the company in troubled times, but they are especially likely to leave if things get bad. If these older workers start to leave the company, taking their hard-earned experience with them, it seems likely that Morgan-Moe will sink deeper toward bankruptcy. The System Claussen wasn’t quite sure how to respond to employees’ sense of hopelessness and fear until a friend gave him a book entitled Man’s Search for Meaning. The book was written by a psychologist named Victor Frankl who survived the concentration camps at Auschwitz. Frankl found that those who had a clear sense of purpose, a reason to live, were more likely to persevere in the face of nearly unspeakable suffering. Something about this book, and its advocacy of finding meaning and direction as a way to triumph over adversity, really stuck with Claussen. He thought he might be able to apply its lessons to his workforce. He proposed the idea of a new direction for management to the company’s executive committee, and they reluctantly agreed to try his suggestions. Over the last 6 months, stores throughout the company have used a performance management system that, as Claussen says, â€Å"gets people to buy into the idea of performing so that they can see some real results in their stores. It’s all about seeing that your work serves a broader purpose. I read about how some companies have been sharing store performance information with employees to get them to understand what their jobs really mean and participate in making changes, and I thought that was something we’d be able to do. † The HR team came up with five options for the management system. Corporate allowed individual managers to choose the option they thought would work best with their employees so that managers wouldn’t feel too much like a rapid change was being forced on them. Program I is opting out of the new idea, continuing to stay the course and providing employees with little to no information or opportunities for participation. Program II tracks employee absence and sick leave and shares that information with individual employees, giving them feedback about things they can control. Management takes no further action. Program III tracks sales and inventory replacement rates across shifts. As in Program II, information is shared with employees, but without providing employee feedback about absence and sick leave. Program IV, the most comprehensive, tracks the same information as Programs II and III. Managers communicate it in weekly brainstorming sessions, during which employees try to determine what they can do better in the future and make suggestions for improving store performance. Program V keeps the idea of brainstorming but doesn’t provide employees with information about their behavior or company profits. Since implementing the system, Claussen has spoken with several managers about what motivated them to choose the program they did. Artie Washington, who chose Program IV, said, â€Å"I want to have my employees’ input on how to keep the store running smoothly. Everybody worries about his or her job security in this economy. Letting them know what’s going on and giving them ways to change things keeps them involved. † Betty Alvarez couldn’t disagree more. She selected Program I. â€Å"I would rather have my employees doing their jobs than going to meetings to talk about doing their jobs. That’s what management is for. † Michael Ostremski, another proponent of Program I, added, â€Å"It’s okay for the employees to feel a little uncertain—if they think we’re in the clear, they’ll slack off. If they think we’re in trouble, they’ll give up. Cal Martins also questions the need to provide information to the whole team, but he chose Program II. â€Å"A person should know where he or she stands in the job, but they don’t have to know about everyone else. It creates unnecessary tension. † This is somewhat similar to Cindy Ang’s reason for picking Program V. â€Å"When we have our brainstorming meetings, I learn what they [the employees] think is most pressing, not what some spreadsheet says. It gives me a better feel for what’s going on in my store. Numbers count, of course, but they don’t tell you everything. I was also a little worried that employees would be upset if they saw that we aren’t performing well. † Results to Date Claussen is convinced the most elaborate procedure (Program IV) is the most effective, but not everyone in the executive committee is won over by his advocacy. Although they have supported the test implementation of the system because it appears to have relatively low costs, others on the committee want to see results. CEO Jean Masterson has asked for a complete breakdown of the performance of the various stores over the past 4 years. She’s specially interested in seeing how sales figures and turnover rates have been affected by the new program. The company has been collecting data in spreadsheets on sales and turnover rates, and it prepared the following report, which also estimates the dollar cost of staff time taken up in each method. These costs are based on the number of hours employees spend working on the program multiplied by their wage rate. Estimates of turnover, profit, and staff time are collected per store. Profit and turnover data include means and standard deviations across locations; profit is net of the monthly time cost. Turnover information refers to the percentage of employees who either quit or are terminated in a month. To see if any patterns emerged in managers’ selection of programs, the company calculated relationships between program selection and various attributes of the stores. Program I was selected most frequently by the oldest stores and those in the most economically distressed areas. Programs II and III were selected most frequently by stores in urban areas and in areas where the workforce was younger on average. Programs IV and V were selected most frequently in stores in rural areas, and especially where the workforce is older on average.

Organization for Economic Co-operation and Development Essay

This article has deeply looked into the importances of education. The different perspectives that the author of the article has used in explaining the significance of education has made me to understand the noble part of education which I though was increased economic power. However from the article, I have realized that there are other benefits accrued to education such as improved lifestyle, and also status quo of an individual though they have not been fully exhausted in the article. The completion of tertiary education has also increase in Organization for Economic Co-operation and Development (OECD) members have also learnt that there is inequality in economic earning in the OECD country members with Spain, Luxembourg and Belgium having the lowest level of gender inequality. This however does not conform in all countries especially the developing countries where the level of unemployment is high. There is high level of unemployed graduates in the developing countries which deprive education of its importance. The income rate in the developing countries do not match with education level due to high level of corruption in these countries. It is possible to find a Bachelor degree holder earning less than a college diploma holder. The education in different countries vary in significance and in the developed countries the people enjoy the benefits of education more than the people in the developing countries. The articles analysis on sciences and maths score has brought the clear image of performance across different countries. Just like many people, I could not have imagined that the United States could be led by any other country in the science and technology sector. Amazingly from the articles analysis on these subjects (Science and Maths), Asian countries take a lead including Singapore, China, South Korea and Japan. It have also been noted that different countries differ significantly on the level of education and education attainment. The gender inequality in earning is very prominent in the developing countries which the article should have focused. The article did not include African states in the analysis except in the science and math performance. I feel that the article needed more of comparison on education in Africa with the first world countries which could have brought about a clear view of education in the two disparities. The article could have discussed about the future prospect of education in the world. With the improved technology, different individuals from different countries are able to acquire universal education and hence chances of employment increase. The level of competition in education is also likely to go higher as children at a lower age are being exposed to technology such as the internet. The article need therefore to address the future of education in the globe. The benefits of education are broader than the article is stating. Education plays a major role in the conservation of the environment. The level of education determines the ones level of environmental consciousness. With the threat of global warming, education through creating awareness and providing solutions to the problem can make a difference.

Friday, August 16, 2019

Chance within the play Romeo and Juliet Essay

George Aberto once said â€Å"above anything else, fate is what brings lovers together.† In Shakespeare’s play, Romeo and Juliet, fate, chance, and coincidence are all important to the development and eventually the conclusion of this tragedy. Without these three closely related themes the play would not have been able to make it out of the first act. These themes are pivotal to the development of the play and there are many instances where this is very obvious. These themes play a part in the feud between the Capulets and the Montagues, the invitation of Romeo to the ball, and the death of the two lovers, Romeo and Juliet. For as long as the two families, The Capulets and The Montagues, can remember, they have both been at war with each other and held an â€Å"ancient grudge† (Prologue). The purpose and goal of this feud is never revealed thus it must be assumed through the Prologue that their hatred is solely based on tradition from past generations. This feud is visible within the first line of Act 1 Scene 1 where Sampson, a servant of the Capulet family says that he will â€Å"not carry coals† (1.1.1). He says this in talking to another servant, Gregory, about how he will not be humiliated by a Montague servant. This allows the audience to see the importance of the feud between the Capulets and the Montagues. Romeo, a Montague, and Juliet, a Capulet, meet and fall in love at the ball in Act 1 Scene 5. This is visible in Romeos dialogue â€Å"O, she doth teach the torches to burn bright! / It seems she hangs upon the cheek of night / Like a rich jewel in an Ethiop’s ear.† (1.5.46-48). It is chance that Romeo’s true love happens to be part of the family he was brought up to hate. Romeo is aware that Juliet is a Capulet but Juliet is not aware that Romeo is a Montague and even though the feud between the families is existent, fate takes its course and allows enough time for Juliet to fall in love with Romeo. Therefore, once Juliet learns that Romeo is a Montague, she has already fallen in love with Romeo and she cannot turn back now. This is one of the most important examples of fate in the play because if she had known that Romeo was a Montague she would have never pursued a relationship with him and the rest of the play would have never turned out the way it had. Romeo and Juliet’s relationship begins at the Capulets house during the ball  without Juliet knowing that Romeo is a Montague although the fate involved in getting Romeo to the ball is just as important as Juliet not knowing Romeos last name because if Romeo would not have gone to the ball then he would have never met Juliet and fallen in love with her. It all starts with one of the Capulets servants in the streets of Verona with a list of the different guests which are invited to the ball. This list contains the names Mercutio, Tybalt, and Rosaline among others. The servant which is given the list is not able to read and this is another example of fate because once Benvolio learns that Rosaline is going to be at the ball he decides that him and Romeo will attend. Benvolio wants to â€Å"Compare her face with some that I shall show / And I will make thee think they swan a crow.† Meaning that he will bring Romeo to the ball to show that a comparison of Rosaline with other girls will make a difference and possibly relieve his sadness and love for Rosaline. This is also fate because if Rosaline was not invited, Benvolio didn’t create a plan, and if the servant would have been able to read then Romeo would have never been invited and he would have never met Juliet. The meeting of the two lovers is important although the death of the two lovers is probably one of the most important roles fate plays in the play. The first instance where fate makes its mark leading up to the death of the two lovers, Romeo and Juliet, is when the Prince banishes Romeo from the city of Verona for the death of Tybalt. The Prince reacts to the situation by saying that â€Å"for that offence / Immediately we do exile him hence.† This gets the ball rolling on the events that will lead to the two lovers death. After Romeo flees on the recommendation of Benovlio, Romeo finds himself hiding out in Friar Laurance’s Cell and then in Mantua. The next event which fate is involved in is the idea of Juliet faking her death so that she is not required to marry Paris. Friar Laurence devises a plan which he tells Juliet in Scene 1 of Act 4 as they are both talking in the Friar’s cell. He tells her to: Hold, then; go home, be merry, give consent To marry Paris: Wednesday is to-morrow: To-morrow night look that thou lie alone; Let not thy nurse lie with thee in thy chamber: Take thou this vial, being then in bed, And this distilled liquor drink thou off, (4.1. 91-96) These lines explain everything she must do so that she does not have to marry Paris and can be with Romeo instead, although he has forgotten to tell her one thing. That one thing is that the Friar has not told Juliet to tell Romeo that she is going through with this plan, faking her death. Friar Laurence realizes this and sends Friar John to give Romeo, who is hiding in Mantua, the message of his plan. What happens next is a perfect example of chance and coincidence. Right as Friar John is preparing to deliver the message an outbreak of the Plague occurs in the city of Verona and Friar John â€Å"could not send it,–here it is again,- / Nor get a messenger to bring it thee, / So fearful were they of infection† (5.2.14-16). Therefore this causes Romeo to not receive the message of the Friar’s plan but instead he receives news of Juliet’s death so it then becomes a race to the tomb, in which Juliet was placed, to stop Romeo from seeing Juliet dead. So Friar Laurence â€Å"Now must I to the monument alone; Within three hours will fair Juliet wake†(5.2.25-27) . Fates second last appearance in the play occurs Romeo arrives at the tomb first, before the Friar, and he sees Juliet, his love, â€Å"dead†. If the Friar would have arrived first, Romeo and Juliet would have never killed themselves and they would have been able to live together but that was not the case and it led to the suicide of both lovers. The final appearance of fate occurs after the lovers death and it is the end of the feud between the two families. It was fate for the lovers to die and resolve this feud. Fate, Chance, and Coincidence play an extremely pivotal part of the development of the play as well as the ending and without them the play would have turned out anything like it had and it would have never gotten  out of Act 1. The feud between the Capulets and the Montagues, Romeo’s invitation to the ball, and the death of the two â€Å"star-crossed† lovers which led to the end of the feud between the two families are all examples of how fate was able to sway the development of the story so it would lead to the death of Romeo and Juliet, â€Å"For never was a story of more woe /Than this of Juliet and her Romeo†.

Thursday, August 15, 2019

Evaluate the Relevance and Adequacy of the Balanced Score Card Essay

The Balanced Scorecard is a strategic performance management framework that has been designed to help an organisation monitor its performance and manage the execution of its strategy. Kaplan and Norton (1996a, 1996b) pointed out that the implementation of the Balance Score Card is to attain the following goals clarify and translate vision and strategy, communicate and link objectives and measures, plan, set targets, and align strategic initiatives; and enhance strategic feedback and learning. A growing number of firms are replacing their financially-based performance measurement and compensation systems with a â€Å"balanced scorecard† incorporating multiple financial and nonfinancial indicators. Proponents of the balanced scorecard concept contend that this approach provides a powerful means for translating a firm’s vision and strategy into a tool that effectively communicates strategic intent and motivates performance against established strategic goals (Kaplan and Norton, 1996). Kaplan and Norton (1992, 1996) developed the balanced scorecard concept to address the perceived shortcomings in financially-oriented performance measurement systems. The balanced Score card approach supplements traditional financial measures with non-financial measures focused on at least three other perspectives–customers, internal business processes, and learning and growth. According to the Financial Gazette dates 24 July 2009, it pointed out that more and more organisations today are resorting to the balanced scorecard as a performance management system. This method of performance management allows performance to be measured across four different perspectives, where traditionally it was based on financial indicators alone. The four balanced scorecard perspectives are financial, customer, internal business processes and learning and growth. Through the use of the various perspectives, the Balance Score Card captures both leading and lagging performance measures, thereby providing a more â€Å"balanced† view of company performance. Leading indicators include measures, such as customer satisfaction, new product development, on-time delivery and employee competency development. Traditional lagging indicators include financial measures, such as revenue growth and profitability. The Balance Score Card performance management systems have been widely adopted globally, in part, because this approach enables organizations to align all levels of staff around a single strategy so that it can be executed more successfully. The balanced scorecard’s relevance also lies as it lets executives see whether they have improved in one area at the expense of another .Essentially the balanced scorecard is a framework of the four most important aspects of an organization (financial, customer, learning and growth and internal business process) that enable predictions to be made about performance on a number of levels and this is shown below Financial Perspective The balance Score Card is relevant to the organization in the sense that it gives the organization the ability to provide financial profitability and stability (private) or cost-efficiency/effectiveness (public).Also it is fully adequate in most organization and is adequately distributed. The companies are able to succeed financially and the share holders will be happy because of the cash flow within the organization. Managers are able to track financial success and shareholder value. Customer perspective Furthermore the balance score card enables the organization to have the ability to provide quality goods and services, delivery effectiveness, and customer satisfaction by offering after sales service, visiting customers to verify whether the product they sold are of good quality and they are not problematic to the customer. Again The Balance score card enables the organization to be performing well in a business scenario by practicing customer ranking survey, customer satisfaction index and even market share.( Robert Kaplan and Dr. David Norton 1992).With The Balance score card managers the organization is able to cover customer objectives such as customer satisfaction, market share goals as well as product and service attributes. Internal Business Processes Internal processes that lead to high financial goals for example quality and product reliability, speed in fulfilling customer needs and also speed in response to customer complaints and these elements will have an impact on the service to customers. According to Arifinfo June 2, 2011, the internal processes include improving the quality and reliability products lowering the number of products that fail, increase speed of service developing innovation process and develop production capacity hence performance management is enhanced. Again organizations can cover internal operational goals and outlines the key processes necessary to deliver the customer objectives. Learning and Growth The Balance Scorecard is relevant and its adequacy lies on that it gives the organization the ability of employees, technology tools and effects of change to support organizational goals. A learning-and-growth metric (or employee metric) is a framework for quantitatively assessing employee satisfaction, productivity, and retention in the framework of the balanced scorecard (BSC).A metric that is not just behavioral and statistical but â€Å"developmental,† in the sense of development of adult mental growth over the life span (Laske, 1999a/b, 2000), adds to learning-and-growth enablers a second â€Å"tier† that refines the metricization of a company’s strategic human resources. The Learning & Growth Perspective focuses on the intangible assets of an organization, mainly on the internal skills and capabilities of the employees that are required to support the value-creating internal processes. The Learning & Growth Perspective focuses on human capital jobs and people issues, information capital systems and technology issues and organization capital that is organizational climate and quality of work-life. According to Van Eerde and Thierry (1996, he advocated that this approach allows companies to build consensus around the organization’s vision and strategy, effectively communicate strategic objectives, and motivate performance against established strategic goals. Although the balanced scorecard literature acknowledges that linkages to reward systems ultimately are required for the scorecard to create cultural change and improve economic performance, the specific form of these linkages remains an open issue. Balance Score card’s relevance and adequacy lies in that organizations enjoyed the following advantages Better Strategic Planning The Balanced Scorecard provides a powerful framework for building and communicating strategy. The business model is visualized in a strategy map which forces managers to think about cause and effect relationships. The process of creating a Strategy Map ensures that consensus is reached over a set of interrelated strategic objectives. Improved Strategy Communication & Execution The fact that the strategy with all its interrelated objectives is mapped on one piece of paper allows companies to easily communicate strategy internally and externally. Better Management Information The Balanced Scorecard approach forces organizations to design key performance indicators for their various strategic objectives. This ensures that companies are measuring what actually matters. Research shows that companies with a BSC approach tend to report higher quality management information and gain increasing benefits from the way this information is used to guide management and decision making. Improved Performance Reporting Companies using a Balanced Scorecard approach tend to produce better performance reports than organizations without such a structured approach to performance management. Increasing needs and requirements for transparency can be met if companies create meaningful management reports and dashboards to communicate performance both internally and externally. Better Strategic Alignment Organizations with a Balanced Scorecard are able to better align their organization with the strategic objectives. In order to execute a plan well, organizations need to ensure that all business and support units are working towards the same goals. Cascading the Balanced Scorecard into those units will help to achieve that and link strategy to operations. Better Organizational Alignment Well implemented Balanced Scorecards also help to align organizational processes such as budgeting, risk management and analytics with the strategic priorities. This will help to create a truly strategy focused organization. However, with the extra time and expense required to implement and operate the balanced scorecard and it is said by advocates that of about forty four percent encountered problems developing the extensive information systems needed to support the scorecard approach. The use of a large number of performance measures may also cause managers to spread their efforts over too many objectives, reducing the effectiveness of the incentive plan hence the relevance of the balance scorecard will be to a lesser extent. However, beside Balance Score Card there is also the Competitive Assessment Model where it assumes that organizations improve through a process of â€Å"rigid individualism† in which employees are ranked and rated against each other, driving performance on a comparative basis. This model sound to be more relevant to companies today in the sense that it enables companies to enhance competitiveness and aids managers in determining the key activities to address in order to improve corporate efficiency and effectiveness based on satisfying stakeholders.( Paul Watson, Dmitry Maslow and Nicholas Chileshe).This proves the point that the models from the West are relevant in the industry today.